Paul Davis

caterham@gmail.com                                              07866 719730                                                               SG5 2BY

·         Technical & commercial manager who has been successful as a product manager & project manager across telecommunications and software marketplaces in the UK, Europe and Africa

·         Prince2 Practitioner Qualified

·         Twenty years experience of managing product life-cycles & service delivery through both direct sales and indirect sales channels

·         Logical yet flexible approach to change

·         Self-reliant and an independent problem solver

·         Detailed analysis both quantitative & qualitative

Product Development

·         Developed 10Gbps Ethernet access variant for Global IPVPN product including new Cisco CPE and Adva NTE

·         Integrated Vodafone national operating company IPVPN services into the Vodafone Global IPVPN service – Germany and 24 countries in Africa

·         Launched 3G based Mobile Broadband proposition – definition of product, pricing & cost models, market, sales, provisioning & support processes

·         Successfully gathered and agreed business requirements from 5 culturally different operating companies

·         Product managed 10 releases a year of Identity Management System to meet evolving business needs

·         Facilitated review of common systems deployment across Europe to drive down cost and provide economies of scale

·         Agreed development priorities on 18-month roadmap

Business Management

·         Managed product line P&L of £35M inc measurement & reporting of Capex/Opex, sales forecasting and business cases

·         Highly developed ability of acting as the interface & translator between business & technical stakeholders bridging the gap between the 2 communities

·         Started in a greenfield situation and developed commercial proposition including pricing, product sets, sales & partner training

·         Acknowledged as industry expert in Service Level Agreement (SLA) development and their use as a sales tool (Berlin Conference)

·         Recruited and developed core portfolio teams

·         Understanding of the telecoms regulatory environment

Marketing & Business Development

·         Built Go-to-market plans for satellite communication proposition

·         Grew market share from zero to 25% in 3 years

·         Developed service launch plans – pricing, promotions, packaging, supplier selection & web presence

·         Created webinar programmes in conjunction with marketing for demand generation

Planning & Analysis

·         Lead analysis of 8 competitor SLA’s (fix time, RTD etc.) and built recommendations for changes in client SLA

·         Carried out analysis into anti-competitive situation which lead to successful complaint via the regulator and resulted in a 40% reduction in costs

·         Use of Google Analytics and Google Webmaster Tools to drive informed business decisions

·         Helping business users get the best from their investment in technology by determining their true needs

Career History

Product and Technology Manager (Product Manager/Project Manager) 5 month interim position – Inmarsat Global Government

September 2016 – January 2017

·         Project Management of go to market plans for Government satellite communications services (L Band and Ka Band)

·         Input into 2017 development & launch roadmap and associated CAPEX budget

·         Monthly exec level reporting on development project status

Product Delivery Manager (Product Manager) – 6 month interim position – Royal Mail Marketreach

March 2016 – August 2016

Delivering a number of project workstreams

·         Market Segmentation exercise for bulk mail services (Royal Mail letters business turnover £2Bn per annum).

·         Production of 18 month product and proposition roadmaps

·         Creation of monthly reporting dashboard for consumption by senior leadership team 

·         Redesign of product portfolio to more closely match end customer business needs

Principal Product Manager – Global IPVPN (7-month contract role) – Vodafone Group

March 2015 – September 2015

Product management lead for European Access Project and Inbound Interconnect Project or IBI (follow on from Fast Track – see below)

·         European Access project – Developed local access strategy across 35 European countries using a mixture of Vodafone assets and third parties. From guiding supplier research to analysis and decision making

·         IBI – deployment of Layer 3 MPLS interconnects between the Vodafone Global IPVPN network and Vodafone local Operating Companies (OpCos). The scope of the project included Netherlands, Spain, Germany, Italy, Turkey and Ireland

Principal Product Manager – Global IPVPN – Fast Track project (7 month contract role) – Vodafone Group

September 2014 – March 2015

Product management lead for Fast Track Project – Part of Vodafone Project Spring – €19B global network investment

·         Fast Track built & deployed network interconnects & commercial processes that allow the Vodafone Global IPVPN network to use the local access in Vodafone operating companies (OpCos). This included Vodafone Germany and the Vodacom Business Africa Pan Africa Network in 24 countries

Principal Product Manager – Global IPVPN (6 month contract role) – Vodafone Group

April 2014 – September 2014

Product management of Global IPVPN Carrier MPLS proposition to allow Vodafone Operating Companies (OpCos) to sell global connectivity to their local customers
Including Vodafone Netherlands, Vodafone Italy and Vodafone Spain

Project Delivery Manager (12 month contract role) – Vodafone Group Technology

April 2013 – March 2014

Responsible for the delivery of a number of global IT projects

·         Development of 10Gbps access to the Vodafone Global MSP (Multi-service platform, Ethernet and IPVPN) MPLS network

·         Introduction of resilience capability for 1G and 10G Ethernet services

Product Manager Network and Cloud Connectivity Services Claranet – September 2011 – March 2013

Responsible for end-to-end product management of MPLS, Ethernet, 3G and DSL network services in the UK which form part of a new portfolio of Virtual Data Centre (VDC) Cloud services

·         Defined new Network & Connectivity portfolio after Claranet bought Star

·         Launched SIM only Mobile Broadband service for mobile workers and M2M

·         Managed relationships with network technology providers including BT Wholesale, TalkTalk Business, Virgin Media, Three, Cable & Wireless, Level3 and COLT

·         Launched 3G resilience service for DSL & Ethernet customers

·         Worked with Pre-sales Solution Architects in defining bespoke customer solutions

·         Led project which realised a £165,000 reduction in costs

·         Defined network & cloud connectivity roadmap and marketing activities

Personal projects January 2011 – August 2011

Including business development for partner business & working on a number of creative projects

Product Manager (interim) – Partner Charge to Bill enabler across 8 EU countries – September 2010-October 2010 Vodafone Group

Short term role documenting current on-boarding process for new partners & defining product roadmap plans

Freelance – Marketing Manager December 2009 – June 2010

Developed launch plan for a partner business including pricing, promotional strategy, product packaging, supplier selection, web presence (website, blog, SEO and social media)

Product Manager (interim) – IN, VPN, Rating, Subscription and Voucher Management Systems November 2008 – September 2009 Deutsche Telekom (UK) (was T-Mobile International)

Responsible for a number of enabler systems on a European wide basis

·         Facilitating common system deployment across multiple T-Mobile national operating companies.

·         Road mapping, budget setting, requirements gathering, transfer pricing and cross charging

·         Successfully gathered requirements from 5 culturally different European operating companies for a major release of a strategic system at a time of tightening budgets

Vodafone UK Internet Services July 2005 – June 2008

Product Manager (interim) – Customer Identity Management, access management & Partner Interface

Managed Vodafone’s Single Sign-on (SSO) Identity management system providing security, authentication and authorisation for online (web & mobile) content & services – including mobile TV, music downloads, Messenger and adult content barring

·         Successfully managed up to 12 software releases per year

·         Launched Vodafone UK Partner API giving mobile aggregator partners access to demographic and device information allowing personalisation of the customer experience

·         Drove service usage reporting

·         Increased uptake of adult content bar removal leading to increase in content sales

·         UK representative in the early stages of the development of the Vodafone Global Integration Gateway –   integration platform for partners such as Google, Yahoo, the BBC and Sky

Earlier career highlights

Portfolio manager for SCC (Specialist Computer Centres)     
Product manager Vodafone (was Energis then Cable & Wireless)
Various roles from technical support, sales consultancy, product management & marketing in the UK and across Europe, Middle East & Africa covering server hardware and enterprise development software
 

Training Courses & Certifications  (ongoing)

 
·         Prince 2 Practitioner

·         Agile Product Owner Role: Techniques

·         Agile at Work: Getting Better with Agile Retrospectives

·         Agile at Work: Reporting with Agile Charts and Boards

·         Creating Your IT Strategy

·         Developing a Competitive Strategy

·         Securing the IoT: Introduction

·         Agile Product Owner Role: Foundations

·         Agile Project Management Foundations

·         Agile Project Management with Microsoft Project

·         Agile at Work: Building Your Agile Team

·         Agile at Work: Driving Productive Agile Meetings

·         Agile at Work: Planning with Agile User Stories

·         Amazon Web Services Essential Training

·         Cloud Computing: Private Cloud Platforms

·         Lean Six Sigma Foundations

·         Learning Cloud Computing: Application Migration

·         Learning Cloud Computing: Cloud Security

·         Learning Cloud Computing: Cloud Storage

·         Learning Cloud Computing: Core Concepts

·         Learning Cloud Computing: Networking

·         Microsoft Dynamics 365 First Look

·         Scrum: The Basics

·         Strategic Planning Foundations

·         Transitioning from Waterfall to Agile Project Management