Rami Boutros

Rami Boutros

67 Abdel Aziz Fahmy St, Eqypt

Mobile: + (20) 100 122 0496-+(20) 1144223337

Email: ramiboutros@hotmail.com
 

GENERAL MANAGER/OPERATIONS DIRECTOR

(Telecom/FM/Manufacturing)

I am now looking to diversify and progress my career to the next level by seeking a new challenge possibly in leadership or management at senior level in the business and ICT/FM sectors in the Middle East or the wider emerging or developing markets where can utilise considerable commercial and client-facing expertise, innovative abilities and skill-set.

A highly qualified Business Management Professional, Telecom Engineer and Quality Assurance Specialist ISO9000 accredited with over 18 years experience within the Telecommunications Industries, Business Services, IT and Manufacturing sectors including exposure to global markets (including the Middle East, Europe, North and Central Africa) working for world leading organisations such as IHS, Mobiserve, Siemens, Asia-cell. An impressive track record in operational management providing high-tech ICT support, management information and business solutions as well as managing multiple projects including Implementation, management of O&M activities (Managed Services) and the rollout in the GSM field and fixed networks including 2G & 3G GSM. With a strong commercial acumen I deliver cost effective solutions and contribute fully to the business growth of an organisation, both financially and operationally. A technically astute professional I am a determined, pro-active and results orientated business leader with excellent analytical, problem solving and decision-making skills combined with a passion for excellence and quality. Practised in project management and procurement I ensure operational excellence through sound legal and regulatory compliance and effective risk controls of all our projects to include performance measures, KPIs, robust financial controls, budgetary spend and reporting requirements, risk contingencies and maintaining appropriate internal monitoring and reporting procedures. With exceptional communication skills coupled with a strong multicultural awareness I understand the importance of managing external affairs effectively and have extensive experience of successfully managing stakeholder relationships at all levels. I can create a rapport with a wide range of diverse groups, clients and stakeholders and build productive partnerships to achieve shared goals and optimise performance.

CORE COMPETENCIES

▪ Fluent English/French/Arabic ▪ Business Planning and Strategy ▪ Formulation Organisational Profitability and Growth ▪ Process Improvement ▪ Performance Management ▪ Change Management ▪ Project Management ▪ Budgeting ▪ Team Management

▪ ISO 9002 Quality Systems ▪ TQM ▪

AREAS OF EXPERTISE

Project Management: With broad operational and strategic experience of the Telecommunications Industries, Business Services, IT and Manufacturing sectors I possess excellent organisational capabilities as well as project management skills and techniques. An attention to detail I have a hands on approach to project delivery including the smooth running of everyday operational functions in each area, organising work schedules, directing people, and overseeing processes to ensure every stage is delivered on time, within cost and to a high quality.
I take a strong leadership stance on performance management by consistently driving my team forward to meet project schedules and reach our targets. As operations manager with Mobiserve Pakistan I was responsible for the delivery of a Service Level Agreement (SLA) with a significant client (Mobilink), the biggest mobile operator in Pakistan. Under my remit I supervised up to 250 Staff in many regions and oversaw all O&M activity for 800 sites. The success of this lead to strong performance and in turn increased client confidence and as a result I was able negotiate with our client control over a higher number of BTS sites to 2500 and 15 MSC sites nationwide.
As Project Manager I ensure the procurement and delivery of every project is legally and regulatory compliant in line with government and organisational controls and include tight financial controls and reporting requirements.
Highly risk aware I am practiced in ensuring all risk assessments are fully carried out at every stage of the projects delivery maintaining appropriate internal monitoring and audit reporting procedures and having adequate contingency Plans in place.
 

Financial Management: Extensive knowledge and experience in all areas of finance, dealing with $multi-million projected revenues in each of my roles including financial analysis, cost controls, process improvements, financial risk assessment and budget allocations, as well as implementing policies while facilitating overhead cost reduction.
With Mobiserve I took full financial responsibility of organisation Profit & Loss accounts, Budgeting and monitoring monthly financial results. I also identified significant cost saving opportunities through the introduction of a robust monthly reporting system that quickly highlighted significant inefficiencies in the corporate finance to the senior management team. Technology Integration: I am a strong believer in innovative practices and the use of technology effectively particularly in developing more efficient reporting and financial risk management processes.
 

New Business and Product Development: During my career I have helped develop and launch numerous new products and services have acquired sound commercial awareness. I am acutely aware of the need to maintain revenues and seek out fresh income generation opportunities particularly in austere economic conditions. I have highly developed skills to attract new business to increase sales and profitability, including bid management as well as renegotiating contracts including $multi-million contracts with world’s leading consumer mobile companies securing savings of $millions per annum. As O&M manager Mobiserve Egypt, I was able to renegotiate our contracts with our client (Mobinil) to significantly increase contract value.

 
With Mobiserve Tunis, I developed innovative partnering arrangements with clients and suppliers that were mutually beneficial and helped maximise profits to ensure continued growth and competitiveness. In a short time I was able to increased projects from 1 to 5 and secure new accounts with new and existing clients and increase our sales by 200% in 2010-2011. Earlier in 2009 following intensive commercial activity I gained contracts from two new major clients (Orange and Huawei) increasing revenue by 194% from the previous year.
In my role with Mobiserve Tunis I was responsible for Pre-launch preparations for the TE project for the 3rd Operator in Tunis (Orange Tunisia), form all related aspects (Contract, SLA, P&L, HR, resources, etc).
With an impeccable client management skills and using my unique knowledge and insight of the telecom sector to plan an account building and project management strategy to deliver the client’s needs, whilst meeting top- and bottom-line fiscal and target objectives. I Introduced new commercial and supply-chain models underpinned by robust sales and operational planning processes and supplier collaboration substantially increasing Mobiserve’s speed to market delivering annual efficiencies in the region of $ millions.
 

Client Relationship Management CRM: I have developed a strong strategic understanding of CRM and partnership working and in my current role have extensive experience of managing all supplier relationships and business development partnerships localised and globally as well as ensuring high quality service delivery and customer services.
The ability to develop and maintain key Client Relations allows me to effectively manage client portfolios, identify prospective clients, turn ‘cold client leads’ into ‘warm leads’ while continually building and improving my relations with existing customers, achieved through exceptional client follow up; client liaison processes including ensuring customer satisfaction; dealing with complaints quickly and efficiently; keeping regular contact meetings and using ’hand-holding’ customer care techniques.
Working for Mobiserve I developed and managed strategic partnerships with OTT, Orange & Huaweii helping to secure a competitive advantage by achieving procurement efficiencies on Budgets of $7.2M.
 

Leadership and Change Management: I am a commercially driven, results-orientated leader with a history of spearheading business leadership and organisational change programmes including managing multi-country operations, by managing the change process clearly and transparently and successfully implementing each stage of the change by setting out management roles, delivery milestones, timescales and impact measures.
As General Manager with Mobiserve UAE I faced a very sever situation due to the business decline in Dubai and as a consequence had to make tough decisions to restructure the organisation leading to an extreme downsizing to 40% of the company. Due to strong leadership hard decisions were made and decisive actions taken that managed to save the company from going under saving further job losses.
My leadership skills include the robust interpretation of management information and the ability to make key strategic decisions based on clear evidence. I am able to take control and lead people by communicating detailed plans to drive forward the business, encourage innovation and motivate staff by defining SMART goals and targets.
 

Strategic Planning: A planning veteran with an inherent instinct for the way ahead, providing a clear vision and setting out the strategic and operational direction of the organisation. I take an all-encompassing approach to engage staff and senior teams, allowing the development and implementation of innovative growth strategies. I have distinct understanding of critical impact measures and Key performance indicators to set realistic but stretching targets.

 
People Management Skills: During my career I have developed exceptional people management skills where I manage various Mobiserve divisions with up to 450+ employees. I foster an environment of team building and continuous professional development CPD for all staff by encouraging collaborative working relationships and facilitating learning and training opportunities to improve motivation and in turn improve productivity, increase performance and achieve organizational goals. As the General Manager for Mobiserve Tunis, I introduced an intensive staff training programme on new products and service areas and QHEC ensuring every member of staff, 137 in total had sufficient knowledge and expertise to deliver to our customers.
With Mobiserve Pakistan I successfully introduced a new staff motivation plan, which allows us to invest in our people’s development by introducing employee incentives for O&M staff that were aligned to clients KPI’s / per region. This helped to raise aspirations and maximize potential.
A Firm believer in participative style of management to help drive staff to achieve exceptional results by meeting strategic objectives by encouraging ideas and cross team-working at all levels, while demonstrating a clear, consistent, inclusive and fact-based communication style.
Due to my extensive exposure to global markets working for world leading organisations across the Middle East, Europe, North and Central Africa I have a proven ability to interact effectively and tactfully with people from a wide and diverse range of nationalities and ethnic backgrounds within a multicultural setting.
 

CAREER HISTORY

Corporate Sales Head
May 2013 – Present
EGYPRO – Egypt  

www.egypro.com
 
 

Managing sales activities for all countries were we have presence in Africa (Algeria, Kenya, Nigeria, etc..) with Country MD and Sales Manager who is directly reporting to me.
Account management for major clients (operators and vendors) on regional level to enhance our company image and relations.
Business development and market intelligence for the Board of directors for other countries which have potential for expansion.
Reporting all sales activities and prospects to CEO and proposing sales strategies for new markets, including preparations of detailed Business plan for each new venture.
Proposing Sales objectives for yearly budget and follow up its implementation for each sales team in each country.
 

O&M Consultant (Project Launch)
Feb 2013 –May 2013
IHS – Ivory Coast
 
 

Supervising contracted O&M tasks (PM&CM) Nationwide (4 Main offices) in reference to agreed SLA with the clients (MTN & Orange), and insuring the implementation of 24/7 policy.
Internal auditing for O&M activities and establishing KPI system for performance monitoring.
Managing staff, projects, resources, external parties including associated contracts and respective relationships to ensure quality and performance service.
Managing financial expenses (OPEX) & Budgeted (CAPEX) forecast on quarterly basis.
 

General Manager
Mar 2012 – Dec 2012
Mobiserve, UAE
 
 

Directed interface with client management (DU, Etisalat & Huaweii) and supervised the implementation of all contracted activities (TI & TE).
Managed the organisation and the specific legal, financial, technical and administrative matters.
Defined, established and managed policies and procedures that ensure quality, viability and successful operation of the organisation.
Full financial responsibility of organisation P&L, budget and reporting monthly financial results.
 

General Manager
Jan 2009 – Mar 2012
Mobiserve, Tunis
 
 

Pre-launched preparations for the TE project for the 3rd Operator in Tunis (Orange Tunisia), form all related aspects (Contract, SLA, P&L, HR, resources, etc.).
Directed interface with client Management (OTT, Orange & Huaweii), and Supervising the implementation of all contracted activities (TI & TE).
Managed the organisation and the specific legal, financial, technical and administrative matters.
Defined, established and managed policies and procedures that ensure quality, viability and successful operation of the organisation.
Full financial responsibility of organisation P&L, budget and reporting monthly financial results, reporting to CEO/CFO and Regional Technical Director.
 

O&M Manager
Jan 2008 – Dec 2008
Mobiserve, Egypt (HO)
 
 

Supervised contracted O&M tasks (PM &CM ) Nationwide (5 Main offices & 17 Micro-offices) in reference to agreed SLA with the clients , and insuring the implementation of 24/7 policy.
Conducted internal auditing for O&M activities and establishing KPI system for performance monitoring.
Managed staff, projects, resources, external parties including associated contracts and respective relationships to ensure quality and performance service.
Managed financial expenses (OPEX) and budgeted (CAPEX) forecast on quarterly basis.
Prepared annual training plan for all staff in view of direct supervisors’ recommendations.
 

O&M Manager
Jan 2006 – Dec 2007
Mobiserve, Pakistan
 
 

Supervised contracted O&M tasks (PM &CM ) nationwide (5 Main offices & 17 Micro-offices) in reference to agreed SLA with the clients , and insuring the implementation of 24/7 policy.
Conducted Internal auditing for O&M activities and establishing KPI system for performance monitoring.
Managed staff, projects, resources, external parties including associated contracts and respective relationships to ensure quality and performance service.
Managed financial expenses (OPEX) & Budgeted (CAPEX) forecast on quarterly basis.
 

EWSD O&M Consultant
Jun 2005 – Dec 2005
Siemens Belgium (In Gabon for Gabon Telecom)
 
 

Led 5 technical staff members in an operation project to the establishment of EWSD switch (Power Node APS V15) with 4 RSU’s to remote sites via satellite transmission.
Provided system training for the 5 team members (Local Staff), O&M principles, DB modifications, system backups and safe guarding.
Provided 24/7 support on call for emergency cases and troubleshooting failures.
 

OMC Manager
Nov 2004 – May 2005
Asia-cell (Iraq), Spring Consulting Services
 
 

Built OMC processes, procedures and job description for OMC staff, in addition to provided daily reports for the operations director regarding network status and outages (causes, TRX’s down time).
Provided technical support for OMC staff in their duties for backup functionality and shifts planning (24/7) and SW patching.
Processed customer care complaints and reporting to operations director.
 

Technical support Senior Engineer (TAC2)
Feb 1995 – Nov 2004
EGTI Siemens (Egypt), Fixed Networks Manufacture (EWSD)
 
 

Executed first phase of FW an HW modifications testing, testing patch releases form TAC3 and service information for operators hints.
Conducted EWSD APS testing and prepared ATMN for the client.
Received TAC1 fault report and tested for solution before escalation.
 

COMPUTER SKILLS

Proficient in Intel platforms including Microsoft Windows 2007, Vista, Unified Communications – Mirial.
 

EDUCATIONAL QUALIFICATIONS

Bachelor of Electronics Engineering
Jan 1989 –Dec 1994
Higher Technological Institute, 10th Ramadan, Egypt

 
 
Quality Specialist Diploma in ISO9000
Jan 1996 – Dec 1996
American University in Cairo, Egypt
 
 

References available on request