Nadeem Ashfaq

 
Nadeem Ashfaq

Address: 702 Nargis Block, Allama Iqbal town, Lahore, Pakistan

Email: nclub1977@gmail.com/ nadeem.ashfaq@live.com

Contact No: +92 3214001014/ 42 37811909
IT Management Profile
 

Snapshot: Dedicated and resourceful senior management professional nearly 15 years of experience in management of IT operations. Currently functioning as Manager IT Infrastructure with Warid Telecom, Pakistan, seeking challenging senior managerial assignments with a reputed organization

➱    Demonstrated success in end-to-end Project Management, right from project initiation to scheduling, resource optimization, task execution, implementation and project close-out

➱    Acquired proficiency in Point-of Sale (POS) Solution roll-outs, coupled with implementation of POS/Biometrics, Contact Centers, IVR, ACD, WFM, Voice Recording Solution, Data Centers (tier-3/tier-4), IPCC, VOIP, Virtualization, Cloud Services, Storage, Service Desk & different ICT Projects

➱    Significant exposure in handling the RFP process, Customer Engagement, negotiating SLAs, deal closures, followed by seamless IT Operations delivery. Monitor KPI & SLA/OLA

➱    Skilled in Network Administration, Network Establishment, Network Analysis, Design and Implementation, LAN/ WAN Administration, Wintel Servers, VOIP Technologies, Contact Centers. Rich Knowledge of Infrastructure Setups

➱    Proficient in Call Center Operations,  ITIL & Service Desk Operations, IT Infrastructure, Enterprise Data Network, IPT cloud. Team Management for different IT verticals (Contact Centers/VOIP, Service Desk, NOC & IT Infrastructure)

➱    Proficient in identification of system improvements, upgrade, installation, configuration of systems and monitoring system performance

➱    Well-versed in setting-up robust IT Architecture-Infrastructures, preparing strategic plans, budgeting, analyzing business requirements and leading multicultural teams

➱    Technical Writing Skills (Proposals, Business Case, Solution Design, RFP Proposal Submission, Presentations, etc.)

Professional Experience
 

WARID TELECOM, Lahore, Pakistan

Jul 2004 till date

Roles Performed @Warid Telecom

Ø  Manager IT-Infrastructure (Aug-2013 till  date)

Ø  Manager IT Operations Contact Centers & IPT (Jan-2008 till July-2013)

Ø  Assistant Manager IT Contact Center OPS (Apr-2005 till Dec-2007)

Ø  Assistant Manager IT Access Network (July-2004 till Mar-2005)

Responsibilities @Warid Telecom for above-mentioned roles:

·         Data Centers, IT Infrastructure & Wintel Platform

·         Contact Center, Unified Communications, IVR, ACD, WFM, VOIP, Voice Recording, E-Fax Services

·         RFP, RFQ, Solution Design & Proposal/Business Case,

·         Project Planning & Design, IT Service Delivery, SLA/OLA

·         Service Desk/Help Desk OPS, IT NOC with 24*7*365 Support, Managed Services, FO & BO Operations

·         Team Management & Stakeholder Management

·         Customer Engagement & Vendor Management

·         Business Transformation into IT

·         Liaison with different government entities over Media Provisioning

·         POS & Biometrics Rollout along with Integrations with Middleware & CRM, Telematics for Remote Devices

·         IT SOC function, SPOC & Complaint Handling mechanics

·         Enterprise Data Network, Wintel Server Platform

·         Servers Consolidation, Virtualization & Cloud Technologies

·         Management Reporting & Dashboards, C-Level Interaction

·         IT Budgeting & Roadmap

·         Alternate Delivery Channels

·         Business Support & Contingency Planning

NESTLÉ PAKISTAN LTD, Lahore, Pakistan

Technical Support Executive, Mar 2000 – Jul 2004

Responsibilities

·       LAN/WAN Admin

·       Wintel Server Admin

·       AS/400 System Admin

·       Inventory Management

·       L1 & L2 User Support

·       Projects Roll out (GWAN & SNOW2) & Structured LAN Cabling

Projects:

Ø  POS & Biometrics rollout across nationwide for more than 30K Retail Outlets along with Integrations. Complete Sales Channel Conversion for SIM Transactions/Activations

Ø  Contact Center Rollout & Migrations over CISCO IPCC Platform

Ø  SS7 switch Migration to CISCO Platform and Media Provisioning

Ø  Corporate IPT & E-Fax Services to replace legacy PABX & Fax Machines

Ø  IVR Migration & Media Provisioning over CISCO Platform

Ø  Cloud Platform for Office-365 & other Windows Boxes for Hosting

Ø  SNOW2 & GWAN Migration

Ø  Structured Cabling Projects

Ø  Banking Users Migration over SCO Unix Platform

Ø  Lotus CC Mail & Exchange Migrations

Education
 

➱    MBA (Marketing), Newport Institute of Communication & Economics, 2005

Professional Development
 

➱    1 year Diploma in Computer Sciences in Software

➱    Sun Solaris

➱    Globitel Speechlog

➱    SCO UNIX  5.0.4

➱    Web Publishing

➱    Cisco VOIP Solutions along with AVVID
➱    UCAD (CISCO Unified Communications Architecture & Design)

➱    CISCO IPCC

➱    Design CISCO Unified Fabric

➱    Planning & Organization

➱    Time Management & Leadership Skills

➱    Widows-2000 / 2003 Server & Professional

➱    Various Soft Skills Trainings

➱    Extensive course for PMP

➱    Speechlog Voice Recording Solution

Certifications
 

➱    MCSE

➱    CCNA

➱    CCSA

➱    PMP

➱    Certified  ITIL  V3 Foundation

Date of Birth: 31st May 1977 – Languages Known: English and Urdu – References: Available on request