Abdel Nasser MAMA TOURE
Abdel Nasser MAMA TOURE
C2233-Kouhounou, Cotonou – BENIN ■ Mobile : (00245) 6601402
E-mail : toure77@yahoo.com ; toure77@hotmail.com; tourenasser@gmail.com;
TARGETING MANAGEMENT ROLE:
Operations | Supply Chain | Quality Assurance Auditing | Business development | Revenue Assurance | Telecommunications.
I am actually a candidate for the Master in Operations and Supply chain management of the University of Liverpool.
I have 11 years’ working experience in Telecommunications, project management, risk management, Revenue Assurance, auditing, quality control, quality assurance, operations and supply chain management. I am a certified ISO 9001 Lead Auditor (IRCA Certification) and a QHSE Internal Auditor. I am a certified TL 9000 Auditor.
MAJOR STRENGTHS
Organizing and planning ■Communication and problem solving ■ Team building and problem solving ■ Data gathering and analyzing ■ Controlling and auditing■ Attention to quality ■ Learning new skills as required.
I am bilingual: fluent in French and English.
I have a good knowledge, due to practice, on SQL, ACL, Pentaho, Toad, Excel, Access…
Given my related experience and excellent capabilities I would appreciate your consideration for your job opening. My skills are an ideal match for this position.
CAREER HISTORY
April 2012 till now: Revenue Assurance and Quality assurance manager of MTN Guinea-
Bissau.
Revenue Assurance operations management;
Business development analysis;
Fraud detection operations management;
Traffic data registration management;
Risk and cost analysis;
Mobile Money transactions reconciliation;
Quality assurance auditing;
Legislative and Code of Practice compliance audits about regulator and interconnect partners;
· Network performance analysis;
Reporting to the Board and to the Group;
AWARD: Revenue Assurance Gold belt of years 2013 and 2014 within 21 MTN’s operations. Benefits for MTN Bissau 2014: USD 3,047,910.32
July 2011 to April 2012: Revenue Assurance/Fraud and Quality assurance Manager at MTN Guinea-
Bissau.
Revenue Assurance– revenue loss prevention and detection;
Traffic revenue validation operations;
Fraud prevention and detection;
Mobile Money transactions reconciliation;
Data quality assurance end to end;
Quality assurance audit (ISO 9001, TL 9000);
Customer’s satisfaction analysis (local and outbound)
Quality testing for new products and services before and after their lunch;
RA and Fraud project management…
December 2009 to June 2011: Revenue Assurance and Fraud Analyst of MTN Benin.
Revenue Assurance – revenue loss prevention and detection;
Fraud prevention and detection;
Traffic revenue validation operations;
Data quality assurance end to end;
Customer’s satisfaction analysis (local and outbound)
Quality testing for new products and services before and after their lunch;
RA and Fraud project management…
May 2007 to December 2009: Chef Officer Commercial Interconnect and Fraud analyst (Benin
Telecoms SA).
· Quality of service;
· Capacity leasing on sub-marine optical cable SAT3
· ADSL commercial operations;
· Interconnect traffic Management;
· Interconnect debts recovery operations;
· New interconnect partnership operations;
· Fraud prevention and detection;
· Reporting;
· Audit of network processes and data;
February 2005 to May 2007: Project Manager Assistant for Benin Telecoms SA
· CDMA 2000 1X network implementation and management;
· Voice over IP system implementation and management;
· Computer system networking and Telecommunication;
· Quality of service CDMA;
· VoIP and LAN.
June 2003 to February 2005: Operating and Management System Officer
of GSM network LIBERCOM (Benin Telecoms SA)
· BSS monitoring;
· Energy monitoring;
· Site survey;
· Quality testing;
· Statistics analysis.
September to November 2002: Telecoms and Computer system networking trainee at Microland
October to December 2002: Telecoms and Network trainee in Benin Telecoms SA (ex-OPT)
EDUCATION / CONTINUING EDUCATION
Ongoing: Master Operations and Supply chain management- University of Liverpool
February 2015: Diploma in Operations Management-ALISON
November 2014: Diploma in Food Safety-ALISON
August 2014: ISO 9001 Auditor/Lead Auditor certification-IRCA approved training A09660 for DNV-GL
July 2014: Certified QHSE Internal Auditor-PQB France
June 2014: Certified Oil & gas Quality Lead Auditor-Quality University
March 2014: Revenue Assurance Advanced Practitioner certification.
October 2013: Certified TL 9000 Lead Auditor.
August 2012 to April 2013: Business and life Coach Training with Erickson College International
Training Faculty, Vancouver, British Columbia-Canada
August 2012: Revenue Assurance Advanced Prepay training organized by MTN Academy and
KPMG- Johannesburg South Africa
April 2012: MTN Group Revenue Assurance and Fraud Annual Conference- Durban South
Africa
April 2011: MTN Group Revenue Assurance and Fraud Annual Conference- Johannesburg
South Africa
April 2011: Certified Telecommunication Fraud Specialist, validated by Focus Training and MTN
Academy
June 2010: Excel advanced training-Benin
April 2010: MTN Group Revenue Assurance and Fraud Annual Conference- Johannesburg
South Africa
April 2010: Advanced Training on GSM Network architecture- MTN Academy South Africa
May 2009: West African Telecommunications Conference (CTOA) on Fraud and Revenue
Assurance-Dakar Senegal
October 2008: 2nd African Forum on Fraud and Security in Telecoms-Lagos-NIGERIA.
May 2008: Working Group 12 of Telecommunications Standardization (UIT-T) Geneva-Switzerland.
Nomination as Vice-President of Quality of Service and Quality of Experience Working
Group for Africa Area.
April 2008: West African Telecommunications Conference (CTOA) on Fraud- Bassam- Cote
d’Ivoire
2007: Bachelor in Project Management- Benin
2006: – ZTE training on BSS GSM-Benin
– Training on CDMA by CMTL-Benin
2005: Training on CDMA BSS and Power by HUAWEI-Benin
2004: Training on Voice over IP by VocalTec-Benin
2002: Diploma in Telecommunications and Networks- Ivory Cost
1997: Final Secondary school Diploma (Science)
LANGUAGES
– French: I can read, write and speak correctly
– English: I can read, write and speak enough well
– Portuguese: beginner
HOBBIES
– Reading, Music, Travelling, Society games.
– Sport: Tennis, swimming, jogging.
