One of our Startup clients within the iGaming/Gambling industry is looking for a fluent English and DUTCH-speaking Customer Support Agent.

Please see below for more information:

Your challenges will include

  • Provide exceptional customer support through live chat, email, and phone.
  • Process customer payments and handle inquiries related to deposits and withdrawals.
  • Perform KYC checks to verify customer identity and ensure compliance with regulatory requirements.
  • Monitor and implement anti-fraud measures to protect both the company and its customers.
  • Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
  • Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience.
  • Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers.
  • Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment.


  • A minimum of 1 years of experience in customer support.
  • Excellent communication and interpersonal skills, with the ability to handle multiple live chats simultaneously and respond to customer inquiries professionally.
  • Strong problem-solving skills to address customer concerns, identify issues, and provide appropriate solutions.
  • Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology.
  • Ability to work remotely and have a stable internet connection, with the flexibility to accommodate different time zones and availability during weekends and holidays as needed.
  • Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
  • Fluency in English, both written and spoken, is required. Proficiency in additional languages will be considered a strong asset.
  • Experience with Zendesk would be an asset for this position

We offer

  • Fully remote work
  • Full training
  • Gym membership
  • work-from-home financial contribution
  • Incentive payment, according to dedication and achieved results.
  • A fast-paced start-up culture, with lean organisation structure where people matter.
  • Long term cooperation, personal and professional development.
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  • +44 (0)203 004 9596
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