Klantenservice medewerker

One of our Startup clients within the iGaming/Gambling industry is looking for a fluent English and DUTCH-speaking Customer Support Agent.

Please see below for more information:

Your challenges will include

• Provide exceptional customer support through live chat, email, and phone.
• Process customer payments and handle inquiries related to deposits and withdrawals.
• Perform KYC checks to verify customer identity and ensure compliance with regulatory requirements.
• Monitor and implement anti-fraud measures to protect both the company and its customers.
• Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
• Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience.
• Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers.
• Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment.

Requirements

• A minimum of 1 years of experience in customer support.
• Excellent communication and interpersonal skills, with the ability to handle multiple live chats simultaneously and respond to customer inquiries professionally.
• Strong problem-solving skills to address customer concerns, identify issues, and provide appropriate solutions.
• Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology.
• Ability to work remotely and have a stable internet connection, with the flexibility to accommodate different time zones and availability during weekends and holidays as needed.
• Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
• Fluency in English, both written and spoken, is required. Proficiency in additional languages will be considered a strong asset.
• Experience with Zendesk would be an asset for this position

We offer

• Fully remote work
• Full training
• Gym membership
• work-from-home financial contribution
• Incentive payment, according to dedication and achieved results.
• A fast-paced start-up culture, with lean organisation structure where people matter.
• Long term cooperation, personal and professional development.

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